Privacy Policy

Southwest Window Replacement, LLC, doing business as The Window & Door Store (“The Window & Door Store,” “Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting personal information collected through our website and in connection with our services.

This Privacy Policy explains the types of information we may collect, how we use and disclose that information, the technologies that may collect information automatically, the choices available to you, and how you may contact us regarding your information.

This Privacy Policy applies to information collected through our website and related online interactions. It should be read together with our Terms & Conditions and, where applicable, our SMS Policy.

1. Information We Collect

We may collect information that you provide directly to us as well as information collected automatically when you interact with our website.

Information You Provide

Depending on how you interact with us, we may collect:

first and last name;
home or project address;
email address;
telephone number;
information about your home or property;
information about the windows, doors, products, or services in which you are interested;
consultation or appointment information;
project-related information;
communications you send to us;
marketing and communication preferences;
information provided when requesting a consultation or price quote; and
other information you voluntarily provide to us.

Please do not submit sensitive personal information through general website forms unless specifically requested by us for a legitimate business purpose.

Information Collected Automatically

When you visit or interact with our website, we and certain service providers may automatically collect information such as:

IP address;
browser type;
device type;
operating system;
approximate geographic location derived from an IP address;
referring website or source;
pages or website content accessed;
date and time of visits;
advertising interactions;
cookie and similar technology identifiers;
website performance information; and
other technical or usage information.

Some of this information may be associated with cookies, advertising identifiers, device identifiers, or other unique identifiers.

2. How We Use Information

We may use personal information and other information we collect to:

respond to inquiries;
schedule consultations and appointments;
prepare for in-home price quotes and consultations;
communicate regarding products and services;
provide customer service;
communicate regarding current or prospective projects;
send informational communications;
send advertising and promotional communications where permitted by applicable law and consistent with any consent provided;
make telephone calls where permitted by applicable law and consistent with any consent provided;
send text messages where you have provided applicable SMS consent;
operate, maintain, secure, troubleshoot, and improve our website;
understand how visitors use our website;
measure the effectiveness of our advertising and marketing;
attribute inquiries and leads to advertising sources;
conduct analytics;
prevent fraud, misuse, and security incidents;
maintain business and customer records;
comply with legal and regulatory requirements;
establish, exercise, or defend legal rights; and
otherwise operate and improve our business.

3. Cookies, Analytics and Tracking Technologies

Our website uses cookies and similar technologies.

These technologies may collect information about your browser, device, website interactions, advertising interactions, referring sources, and other technical information.

We may use these technologies for purposes including:

website functionality;
analytics and measurement;
website performance;
advertising;
conversion measurement;
attribution;
remarketing or retargeting;
fraud and security prevention; and
improving our website and marketing.

Our website may use services provided by companies such as Google, Meta/Facebook, and Microsoft/Bing for analytics, advertising, measurement, and related purposes.

These third parties may use cookies, pixels, tags, identifiers, or similar technologies to collect information when you visit or interact with our website.

Depending on the technology involved and your browser or device settings, these third parties may be able to collect information about your online activities over time and across different websites or online services.

The privacy practices of independent third parties are governed by their respective privacy policies.

You may be able to control or limit certain cookies and tracking technologies through your browser settings, device settings, or privacy controls made available by applicable third-party platforms.

Blocking or deleting cookies may affect certain website functions.

4. Advertising and Analytics

We use online advertising and analytics services to understand website traffic, measure advertising performance, determine how visitors reach our website, and advertise our products and services.

These services may include:

Google Analytics;
Google Ads;
Meta/Facebook advertising technologies, including the Meta Pixel;
Microsoft/Bing advertising technologies; and
other analytics, advertising, attribution, and measurement services.

Information collected through these services may include device and browser information, IP address, cookie or advertising identifiers, referring information, website activity, and advertising interactions.

We do not control the privacy practices of independent advertising and analytics platforms.

5. Call Tracking and Call Recording

We may use telephone call-tracking technologies to understand which advertisements, marketing campaigns, or website interactions generate telephone inquiries.

Information associated with a telephone call may include:

telephone number;
date and time of the call;
call duration;
advertising or referral source;
routing information; and
other information associated with the call.

Telephone calls with The Window & Door Store may be recorded and/or monitored for customer service, training, quality assurance, documentation, security, dispute resolution, and other legitimate business purposes, where permitted by applicable law.

Where required, notice or consent regarding recording will be provided.

6. Website Monitoring Technologies

We may use website performance, security, analytics, and monitoring technologies to help us operate, troubleshoot, protect, and improve the website.

Based on our current implementation, we do not intentionally use session-recording technology to record visitors’ mouse movements, clicks, scrolling, or information entered into website forms.

Our technologies and service providers may change over time. If our data practices materially change, we will update this Privacy Policy as appropriate.

7. Email Communications

If you provide your email address and consent to receive informational and advertising communications, we may send you emails concerning our products, services, promotions, consultations, and related matters.

You may opt out of marketing emails by using the unsubscribe mechanism provided in those emails or by contacting us.

Opting out of marketing emails does not necessarily prevent us from sending non-promotional communications relating to an existing transaction, project, warranty, service request, legal matter, or other ongoing business relationship where permitted by law.

8. Telephone Communications

If you provide the applicable consent, we may contact you by telephone regarding your inquiry and may send or make informational and advertising communications as described when consent is obtained.

Depending on the consent provided, communications may involve automated technology or prerecorded voice where permitted by applicable law.

Consent to receive marketing calls is not a condition of purchasing products or services.

You may revoke applicable marketing consent using a reasonable method of communicating your request to us.

9. SMS/Text Message Privacy

We send SMS/text messages only in accordance with the applicable consent and our SMS Policy.

If you opt in, messages may include informational and/or promotional communications as described at the time of opt-in.

Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications by replying STOP or through another reasonable method of communicating your request. You may reply HELP for assistance.

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering and administering SMS communications, but only as necessary to provide those services or otherwise as permitted by law.

For additional information regarding text messages, please review our SMS Policy.

10. How We Disclose Information

We do not sell customer leads or personal information to unrelated third parties for monetary consideration.

We may disclose information to service providers and other parties that assist us with legitimate business operations, including categories such as:

website hosting and technology providers;
customer relationship management providers;
email and communications providers;
telephone and call-tracking providers;
SMS service providers;
analytics providers;
advertising and marketing platforms;
website security and fraud-prevention providers;
professional advisers;
product manufacturers, suppliers, or service providers when reasonably necessary in connection with a customer request or project; and
other vendors that perform services on our behalf.

These service providers may process information as necessary to provide their services to us.

We may also disclose information:

when required by law, subpoena, court order, or other legal process;
to government or regulatory authorities where legally required;
when reasonably necessary to protect our rights, customers, employees, property, or security;
to investigate suspected fraud, misuse, or unlawful activity;
to enforce our agreements or legal rights; or
as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

We do not authorize service providers receiving mobile information in connection with our SMS program to use that information for their own marketing or promotional purposes.

11. Nevada Privacy Rights

Nevada law provides certain rights concerning covered information collected through websites and online services.

Nevada consumers may submit a verified request directing us not to make a “sale” of covered information as that term is defined under applicable Nevada law.

We currently do not sell covered information for monetary consideration.

Nevertheless, Nevada consumers may submit a verified request concerning future sales of covered information by contacting us at:

info@nvwds.com

We may take commercially reasonable steps to verify the identity and authenticity of the person submitting a request before processing it.

Nevada consumers may also contact us at the same address to request review or correction of covered information we maintain about them, where applicable and reasonably available.

Please include sufficient information for us to identify you and understand the nature of your request.

12. Your Communication Choices

You may control certain communications from us in the following ways:

Email: Use the unsubscribe link or other opt-out instructions contained in a marketing email.

SMS: Reply STOP to an applicable text message or communicate your revocation through another reasonable method.

Telephone: Tell us that you no longer wish to receive applicable marketing calls or contact us using the information below.

Please understand that opting out of marketing communications does not necessarily prevent communications that are necessary to respond to your request, administer an existing project or transaction, provide warranty or service information, comply with law, or otherwise communicate with you where permitted by applicable law.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

Because retention needs vary depending on the type of information and relationship involved, we do not currently apply a single fixed retention period to all categories of information.

Factors considered in determining appropriate retention may include:

the nature of the information;
the purpose for which it was collected;
whether you become a customer;
project and warranty requirements;
customer service needs;
recordkeeping requirements;
legal and regulatory obligations;
applicable limitation periods;
fraud prevention;
dispute resolution; and
legitimate business needs.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

14. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, computer system, network, or data-storage method can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

15. Children’s Privacy

Our website and services are intended for adults and are not directed to children.

We do not knowingly solicit personal information through this website from children under 13.

Individuals under 18 should not submit consultation requests or other personal information through the website without the involvement of a parent or legal guardian.

If we learn that we have collected personal information from a child in circumstances in which we should not have done so, we may take reasonable steps to delete it.

16. Third-Party Websites

Our website may contain links to websites, services, social-media platforms, manufacturers, maps, or other resources operated by third parties.

We do not control the privacy or security practices of independent third parties.

Information you provide directly to a third-party website or service is governed by that third party’s privacy practices and terms.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technologies, data practices, or applicable requirements.

When we update this Privacy Policy, we will post the revised version on our website and update the Effective Date.

If we make material changes, we may provide additional notice when appropriate or required by applicable law.

We encourage you to review this Privacy Policy periodically.

18. Contact Us and Privacy Requests

If you have questions about this Privacy Policy, our privacy practices, or personal information we maintain about you, or if you wish to submit a privacy request, contact:

Southwest Window Replacement, LLC
d/b/a The Window & Door Store

4444 W Russell Rd, Suite D
Las Vegas, NV 89118

Phone: 702-268-2225
Email: info@nvwds.com

For a Nevada verified request concerning the sale of covered information, please use: