SMS Policy

Effective Date: September 12, 2026

The Window & Door Store (“Company,” “we,” “us,” or “our”) offers SMS text messaging to help customers and prospective customers communicate with us about consultations, appointments, projects, product interest, promotions, and related customer service matters.

This SMS Policy explains how our text messaging program works, what you are agreeing to when you opt in, and how to stop receiving messages.

1. Program Description

If you give consent to receive SMS messages from The Window & Door Store, you may receive text messages such as:

  • appointment scheduling and appointment reminders;
  • follow-up messages related to your consultation request;
  • project or installation updates;
  • responses to your questions;
  • promotional or marketing messages about products, services, financing, or special offers.

 

Message frequency varies based on your interaction with us.

2. How You Opt In

You may opt in to receive text messages from The Window & Door Store by:

  • checking an SMS consent box on one of our website forms;
  • submitting a written request that clearly authorizes SMS communications from us; or
  • providing consent through another clear method that specifically asks for permission to send text messages.

 

By opting in, you agree to receive text messages from The Window & Door Store only at the mobile number you provide.

Your consent to receive text messages is not a condition of buying any goods or services from us.

3. Consent Scope

By opting in, you authorize The Window & Door Store to send you recurring automated or non-automated text messages, which may include marketing and informational messages, to the mobile number you provided.

Your consent applies only to communications from The Window & Door Store and does not authorize unrelated third parties to send you marketing text messages.

4. Message and Data Rates

Message and data rates may apply depending on your wireless plan and mobile carrier. Check with your carrier for details.

5. How to Opt Out

You can opt out of SMS messages at any time by replying:

  • STOP to unsubscribe, or
  • HELP for help.

 

You may also contact us directly and ask to stop text messages:

 

After you opt out, we may send a final confirmation message confirming that your request has been processed. After that, you should not receive additional marketing text messages unless you opt in again.

6. Support

For help with our SMS program, reply HELP to any message or contact us at:

7. Privacy and Use of Information

 

When you opt in to SMS messaging, we may collect and store information such as:

  • your mobile phone number;
  • your consent record, including date, time, and method of opt-in;
  • your opt-out record, if applicable;
  • message delivery and interaction information.

 

We use this information to:

  • send the messages you requested or agreed to receive;
  • provide customer service and appointment communications;
  • administer and improve our messaging program; and
  • maintain records of consent and compliance.

8. No Sale or Marketing Transfer of Mobile Information

We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may share your information only with service providers that help us operate our business or deliver text messages on our behalf, and only for those limited purposes.

9. Consent Records

We maintain records of SMS opt-ins and opt-outs, including when and how consent was provided or revoked, to support customer service and compliance obligations.

10. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

11. Changes to This Policy

We may update this SMS Policy from time to time. Any updated version will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this SMS Policy, contact us:

 

The Window & Door Store

4444 W Russell Rd, Suite D

Las Vegas, NV 89118

702-268-2225

info@nvwds.com

13. Related Policies

For more information, please review our:

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I want to learn more about the Window and Door Store and schedule an in-home price quote. By submitting this form, which I agree is my signature, I consent to receive recurring informational and advertising calls, and emails from the Window and Door Store, including by automated technology or prerecorded voice. I understand consent is not required for purchase and that I can opt out at any time, I understand any Window and Door Store calls may be recorded. The Window and Door Store collects certain categories of personal information and uses this information in various ways, including order fulfillment and providing product information and services, as further described in our Privacy Policy. I have been provided The Window and Door Store’s Privacy Policy and agree to its Terms and Conditions. Message and data rates apply.

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