SMS/Text Messaging Policy

Southwest Window Replacement, LLC, doing business as The Window & Door Store (“The Window & Door Store,” “Company,” “we,” “us,” or “our”), offers SMS/text messaging to communicate with customers and prospective customers regarding consultations, appointments, projects, products, services, promotions, and related matters.

This SMS/Text Messaging Policy (“SMS Policy”) explains our text messaging program, how you may provide consent to receive text messages, the types of messages you may receive, and how you may withdraw your consent.

Participation in our SMS program is voluntary. Consent to receive text messages is not a condition of purchasing any goods or services from The Window & Door Store.

1. Program Description

If you provide consent to receive SMS/text messages from The Window & Door Store, you may receive recurring informational and/or promotional text messages.

Depending on your interaction with us and the consent you provide, messages may include:

• consultation scheduling and confirmations;
• appointment reminders;
• follow-up communications regarding consultation or price-quote requests;
• responses to questions or inquiries;
• project, service, or installation communications;
• customer-service communications;
• information concerning products and services;
• financing-related promotional information;
• special offers, discounts, or promotions; and
• other informational or marketing communications from The Window & Door Store.

Message frequency varies depending on your interactions with us and the nature of the communications.

2. How You Opt In

You may provide consent to receive SMS/text messages from The Window & Door Store by:

• affirmatively checking a separate SMS consent checkbox on one of our website forms;
• providing written or electronic consent that specifically authorizes SMS communications; or
• using another method that clearly and affirmatively communicates your consent to receive text messages.

When consent is collected through our website, the SMS consent checkbox is separate from the submission of the underlying consultation or information request.

By opting in, you authorize The Window & Door Store to send SMS/text messages to the mobile telephone number you provide, consistent with the consent presented to you when you opt in.

You are not required to consent to SMS/text messaging as a condition of purchasing any property, goods, or services.

3. Marketing and Automated Messages

Your SMS consent may authorize us to send recurring informational and advertising or telemarketing text messages, as disclosed at the time you provide consent.

Where stated in the applicable consent disclosure, these messages may be sent using automated technology.

Your consent applies to communications from Southwest Window Replacement, LLC d/b/a The Window & Door Store and does not authorize unrelated third parties to send marketing text messages to you.

4. Telephone Number Provided

By opting in, you represent that the telephone number you provide is a number at which you are authorized to receive text messages.

If you change, transfer, deactivate, or relinquish that telephone number, please notify us or opt out of the SMS program so that messages intended for you are not sent to another person.

5. Message Frequency

Message frequency varies.

The number of messages you receive may depend on factors such as your consultation request, appointment activity, project status, customer-service interactions, promotions, and your continued participation in the SMS program.

We do not guarantee any particular message frequency.

6. Message and Data Rates

Message and data rates may apply according to your mobile carrier and wireless service plan.

The Window & Door Store does not charge a separate fee for participation in the SMS program, but your wireless carrier may charge you for sending or receiving text messages or using mobile data.

Please contact your wireless carrier for information regarding your plan.

7. How to Opt Out

You may withdraw your consent and opt out of SMS/text messages at any time.

You may opt out by replying STOP to a text message from us.

We will also honor other reasonable methods that clearly communicate your request to stop receiving applicable text messages.

You may contact us directly to request that SMS messages stop:

Phone: 702-268-2225
Email: info@nvwds.com

Other commonly recognized opt-out words or phrases may also be processed by our messaging system.

After receiving a valid opt-out request, we will process the request within the period required by applicable law.

We may send one final non-promotional confirmation text acknowledging that your opt-out request has been received or processed.

After your opt-out becomes effective, we will not send additional text messages covered by the revoked consent unless you subsequently provide consent again or the communication is otherwise permitted by applicable law.

8. HELP and Customer Support

For assistance with our SMS program, reply HELP to an applicable text message or contact us:

Phone: 702-268-2225
Email: info@nvwds.com

Replying HELP requests assistance and does not constitute an opt-out request.

9. Rejoining the SMS Program

If you previously opted out and later wish to receive SMS/text messages again, you may provide new consent through an available SMS opt-in method.

A previous opt-out will remain effective unless and until you subsequently provide valid consent to receive applicable text messages again.

10. Privacy and Information We Collect

When you participate in our SMS program, we may collect and maintain information such as:

• your mobile telephone number;
• your consent record;
• the date, time, and method by which consent was provided;
• the consent language presented when you opted in;
• message transmission and delivery information;
• your communications and interactions with the SMS program;
• HELP or support requests;
• opt-out requests;
• the date and method of revocation; and
• other information reasonably necessary to administer the SMS program.

We may use this information to:

• send communications you requested or agreed to receive;
• provide appointment, consultation, project, and customer-service communications;
• provide promotional communications consistent with your consent;
• administer and operate the SMS program;
• process opt-in and opt-out requests;
• maintain records of consent and revocation;
• troubleshoot message delivery;
• prevent misuse or fraud; and
• comply with applicable legal and regulatory requirements.

For additional information concerning our collection and use of personal information, please review our Privacy Policy.

11. Mobile Information and Third Parties

We do not sell, rent, or share your mobile telephone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that assist us in operating and administering our SMS program, such as telecommunications, messaging, customer relationship management, technology, and other service providers.

Such disclosures are made as reasonably necessary for those providers to perform services on our behalf or as otherwise permitted or required by law.

SMS consent information will not be provided to unrelated third parties for their own marketing or promotional purposes.

12. Consent and Opt-Out Records

We may maintain records relating to your participation in the SMS program, including:

• when and how consent was obtained;
• the consent disclosure presented at the time of opt-in;
• the telephone number associated with the consent;
• messages sent or received;
• requests for assistance;
• opt-out requests; and
• when and how consent was revoked.

These records may be retained for customer service, operational, legal, regulatory, dispute-resolution, and compliance purposes.

13. Carriers and Message Delivery

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS/text messages is subject to effective transmission by your wireless carrier and other telecommunications providers and is outside our complete control.

We do not guarantee that every SMS/text message will be successfully or timely delivered.

14. Availability of SMS Service

Our SMS program may not be available through all carriers, devices, or geographic locations.

We may modify, suspend, or discontinue all or part of the SMS program, subject to applicable law and our obligations concerning existing consent and opt-out requests.

15. Changes to This SMS Policy

We may update this SMS Policy periodically to reflect changes in our messaging program, business practices, technology, or applicable requirements.

When we update this SMS Policy, we will post the revised version and update the Effective Date.

Material changes affecting the scope of consent will be handled in accordance with applicable law, including obtaining additional consent where required.

16. Relationship to Other Policies

This SMS Policy should be read together with our Privacy Policy and Terms & Conditions.

Our Privacy Policy describes our broader collection, use, disclosure, retention, and protection of personal information.

Our Terms & Conditions govern use of our website and related online services.

If a specific SMS consent disclosure presented to you at the time of opt-in provides additional or more specific information concerning the messages you agreed to receive, that disclosure also applies to those communications.

17. Contact Information

Questions concerning our SMS program or this SMS Policy may be directed to:

Southwest Window Replacement, LLC
d/b/a The Window & Door Store

4444 W Russell Rd, Suite D
Las Vegas, NV 89118

Phone: 702-268-2225
Email: info@nvwds.com